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Complaints Procedure

If you wish to register a complaint or make a claim about the service you have received from The Company, please refer to clauses 6 & 7 of our Initial Disclosure Document supplied: 

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The Company's Complaints Procedure (copy of which is available on request) is without prejudice to the client's rights to lodge a formal complaint with the Financial Ombudsman Service. 

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Customers (Clients) to whom these Terms apply are classified under the FCA Rules as “Retail” and “Commercial” customers for General Insurance business. Clients classified as “Commercial” customers will normally have lesser rights to information disclosure, complaints and compensation than those classified as “Retail” customers.

 

You should note, at all times that, YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. BUY TO LET (PURE) AND COMMERCIAL MORTGAGES ARE NOT REGULATED BY THE FCA. 

Privacy Notice

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Your Personal Data – what is it?

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Personal Data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the Data Controller’s possession or likely to come into such possession. The processing of Personal Data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”) and the Data Protection Act 2018.

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Who are we?

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David Williams trading as Greymere Finance is the Data Controller (“we”, “us”). This means they decide how your Personal Data is processed and for what purposes.

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How do we process your Personal Data?

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We comply with our obligations under the GDPR by keeping Personal Data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting Personal Data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect Personal Data.

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We use your Personal Data for the following purposes: –

  1. To provide our advice and implementation service in respect of financial products, such as mortgages, life assurance, pensions and investments.

  2. To keep in contact with our clients about products and services which we believe may be of value to them

  3. To inform people of our business and its activities

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What is the legal basis for processing your Personal Data?

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Article 6 Processing

  • Consent of the Data Subject; where we are marketing to the public. (needs to be an opt-in method)

  • Processing is necessary for the performance of a contract with the Data Subject or to take steps to enter into a contract; where we have been engaged to provide financial services.

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Article 9 Processing

  • Explicit consent of the Data Subject; where we wish to tell people about events, news, services

  • Processing is necessary for the establishment, exercise or defence of legal claims or where courts are acting in their judicial capacity;

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Sharing your Personal Data

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Your Personal Data will be treated as strictly confidential and will be shared only with Julian Harris Adviser Networks and providers of financial service products, third-party data storage providers and legal or regulatory authorities if obliged to do so.

We keep your Personal Data for no longer than reasonably necessary and we only retain your data for servicing the financial services provided where agreed and in case of any legal claims and for regulatory purposes.

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Your rights and your Personal Data

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Unless subject to an exemption under the GDPR, you have the following rights with respect to your Personal Data: –

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  • The right to request a copy of your Personal Data which we hold about you;

  • The right to request that we correct any Personal Data if it is found to be inaccurate or out of date;

  • The right to request your Personal Data is erased where it is no longer necessary for us to retain such data;

  • The right to withdraw your consent to the processing at any time;

  • The right to request that the Data Controller provide the Data Subject with his/her Personal Data and where possible, to transmit that data directly to another Data Controller;

  • The right, where there is a dispute in relation to the accuracy or processing of your Personal Data, to request a restriction is placed on further processing;

  • The right to object to the processing of Personal Data;

  • The right to lodge a complaint with the Information Commissioners Office.

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Further processing

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If we wish to use your Personal Data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

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Contact Details

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David Williams

david@greymerefinance.co.uk

07710794407

Briarfield, Aston Hill, Ewloe, Deeside, Flintshire, CH5 3AH

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You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

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